For an immediate answer to your question, check out these useful resources:
- I can't see property lines or other paid features even though I bought a Membership.
- How to cancel your onX Membership or turn off automatic renewal.
- Managing your onX Membership.
- Reporting a map error.
If you can't find the answer you're looking for in this help center, you can get in touch with a knowledgeable member of the onX Customer Experience team.
Live Support Hours (Mountain Time, MT):
- M: 9:00 AM – 4:00 PM
- T: 9:00 AM – 4:00 PM
- W: 9:00 AM – 4:00 PM
- Th: 9:00AM – 12:00 PM and 1:30 PM – 4:00 PM
- F: 9:00 AM – 4:00 PM
Contact information
Email address:
Our support staff usually responds to customer emails within one business day and often much sooner.
Phone number:
You can call us at (866) 373-0910 to speak with a guide during our live support hours.
Self-service Tool
For immediate solutions at any hour, you can get additional help through our self-service tool on this page or in the onX Hunt App. If you can't find the answer to your question, you will be given the option to call during office hours.
Click the chat icon in the lower left corner.
Mobile browser:
Desktop or laptop:
In the onX Hunt App, tap the Main Menu button in the upper left corner.
Tap "Contact Us" to access the self-service tool.
If you don't find an answer using our self-service tool, you can contact onX customer support by phone or text during office hours.
If you need help with a different onX product, feel free to access our dedicated support pages via the links below: